Smartphone or Tablet Set Up

Follow these steps to set up MFA on your smartphone or tablet

Step 1 - Check device compatibility

Important: you must check whether your device is compatible with the latest version of Duo Mobile before proceeding with a download.

If you have already checked compatibility, skip to Step 2.

If you begin enrolling your university IT account then find your device isn't compatible, you will be locked out of your account and must contact the IT Service Desk for further help.

You may need to update your device before you can complete installing the app.

Check the operating system (OS) compatibility information:

Note: If you’re unable to download the Duo App due to the Google Play store being blocked/unavailable in your country, then please read Duo's article for instructions to download and use the Duo App.

Contact the IT Service desk if your device is not compatible or you have accessibility requirements.

Step 2 - Download and install the Duo Mobile App

Access the Apple Store and Google Play Store as appropriate via the url links in Step 1.

  • My newly installed Duo Mobile App is asking for a QR code to add an account - what should I do?
    You should not attempt to manually add your University account to the app. Instead, once you've downloaded the app, go to Step 3 and opt-in to see step-by-step instructions.

Step 3 - Opt-in your IT account

You should now opt-in* and enrol your university IT account now.

*You may have been opted in automatically, if so, after clicking the following 'Opt-In' button you will be shown a message confirming this on screen.

Important: please read before opting-in.

  • You must follow steps 1 and 2 first.

  • Once started, you must complete this enrolment process in order to maintain access to your university IT account.

  • You must have a mobile phone or tablet with you to complete the enrolment process.

  • We recommend opting in via a desktop/laptop browser rather than on your phone/tablet. After opting in, please ensure you log back into MUSE once more to complete the setup. Instructions are provided on-screen, and the whole process should only take a couple of minutes. Once you’ve enrolled a device, future logins will be protected by Duo.

Step 4 - Register your Device

To complete the MFA process, you should now register your device with your university IT account within Duo MFA.

Important: You must follow steps 1, 2 and 3 first.

Duo Mobile App privacy note

The Information Security team in IT Services have carefully tested the security and privacy of the Duo Mobile app and can confirm it's safe to use on personal devices. This app does not provide the University or any external parties with access to your device's data, including its contacts, photos, text messages or emails.

There are some device permissions Duo Mobile needs: